FAQ

New questions, corrections, omissions, comments - please contact us

Q: How do I create a profile or listing?

Q: How do I find out which region I'm in?

Q: How do I upload a video to my listing page?

Q: Why do I have to upload a video to YouTube or GoogleVideo?

Q: How do I change my password?

Q: I'm having trouble logging in, what should I do?

Q: I still have trouble logging in- despite using the correct ID and Password.

Q: I tried to upload images/photos but it seems to just hang and doesn't update.

Q: Is there a particular size for photos?

Q: I tried to upload an image but it was rejected: "not a valid image file".

Q: What does HIDDEN or BLIND Email mean?

Q: How do I edit / modify my listings?

Q: What are the extra options and how do I add them?

Q: How do I use SAVED SEARCHES?

Q: How do I use AUTO NOTIFY?

Q: How do I create a profile or listing?

A: First Click on ADD YOUR BUSINESS at the top of the page. After you've registered click on MY ACCOUNT and then ADD LISTING. Choose the category and then create your listing - remember to click SUBMIT or UPDATE to save your work.
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Q: How do I find out which region I'm in?

A: The regions are a general guide to where you are or which area you serve. To locate which region your business fits into, click on: SINGAPORE REGIONS.
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Q: How do I upload a video to my listing page?

A: First upload your video to YouTube or Google Video. Then get the code from that video and insert it in your add listing/ modify listing page. For a full explanation click on: UPLOADING A VIDEO.
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Q: Why do I have to upload a video to YouTube or GoogleVideo?

A: These services are so stable and fast it is almost impossible to compete with. We are all about delivering the fastest and most stable performance of the database to users so at present we're not serving video directly from our servers.
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Q: How do I change my password?

A: Click on MY ACCOUNT, then click USER PROFILE. Change your password and then click SUBMIT.
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Q: I'm having trouble logging in, what should I do?

A: Your login name is your EMAIL and not your user ID - so make sure you use your full email address. Also both the login ID and password are CASE SENSITIVE. So make certain that you exactly retype what you input as your login email and password. If you're still having trouble clear your cache and try again (clear cache is usually in your browser preferences).
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Q: I still have trouble logging in- despite using the correct ID and Password.

A: If you have Norten's Internet Security or a Firewall program - it may be that this is blocking information getting back to our site. You may need to set your preferences to allow or PERMIT our site. There is an explanation at the following page: CLICK HERE.
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Q: I tried to upload images/photos but it seems to just hang and doesn't update.

A: Sometimes if your photos are too large your upload time might be too long and the server "times out". Try resizing each photo first to less than 150kb (usually by resizing the largest dimension to 500px whist maintaining proportions) and upload them one at a time. Even if you don't know how to resize photos - just upload them one at a time - in other words after you have chosen the first photo click "update". Then do the next photo and so on.
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Q: Is there a particular size for photos?

A: Yes, the optimum size for photos is about 400x500 pixels and less than 150kb each. Please try to limit photo sizes to these specifications. However, if your photo is larger than this - we will automatically resize it. If you are resizing photos in an editing program just choose the largest dimension as 500 px and you should be fine. ie the max pixels for width OR height is 500px.
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Q: I tried to upload an image but it was rejected: "not a valid image file".

A: We accept jpegs,jpg,gif,tif and png files. Some image files may have a jpg extension but are actually a different format like gif89a. If you have problems try resaving the image file to gif or png format in photoshop or graphic convertor. If you have further problems please contact us.
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Q: What does HIDDEN or BLIND Email mean?

A: The email address you use for your login will be the email where all correspondence from the site will go to. This is kept hidden from all users to protect your privacy.
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Q: How do I edit / modify my listings?

A: Click on "My Account" in the second menu bar at the top right to go to your ACCOUNT page. Once there, you can click on the listing link that you wish to edit.
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Q: What are the extra options and how do I add them?

A: In "My Account" page you can click on [R] "Renew or Add Extra Options" - this allows you to purchase FEATURED or PRIORITY RANKING options. "Featured" means your photo will appear on the browse page and will cycle with other photos in the 'featured' box on the left column. 'Priority Ranking' increases your ranking in any search or browse function. It's like appearing in the top two pages of Google.
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Q: How do I use SAVED SEARCHES?

A: This feature is only for registered members. Do any advanced search and after clicking on SEARCH - you will see "Save this Search" above the results. Click on this and you will be prompted to name the SEARCH. Type in a name for future reference and click "OK". This search is now saved under SAVED SEARCHES and you can click on it any time to search the profiles again using all your specified criteria.
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Q: How do I use AUTO NOTIFY?

A: Go to your saved searches. You will notice a check box "Notify me by Email". If you check this box - the system will do a search for you daily to find any profiles that match your SAVED SEARCH criteria and notify you by Email.
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